Everything you need to know about our shipping protection service.
Astrixify offers the ability to add shipping protection to your orders. Astrixify offers additional protection on shipments that are lost, damaged, or stolen. From the warehouse doors to your customers hands, it’s covered.
Get that extra peace of mind
If a problem does occur (which occasionally it does!) filing a claim is a breeze. Our one-click claims process with instant approvals alleviates headaches and gives you one less thing to worry about. We’re all about improving your experience!
To report a claim, customers simply go to our claims one-click form and enter their details. After providing some simple information Astrixify will work out a favorable resolution for you and your customer.
Claims must be submitted within 15 days of the tracking delivery date or estimated delivery date.
Once you’ve placed an order, we’ll send you out an email that contains your Astrixify ID in it.
Astrixify covers your product from the moment it leaves our warehouse until it arrives at your door. If the package is lost, stolen, or damaged in transit, Astrixify will cover the cost of replacement or repair. Once the product has arrived at its destination, however, coverage ends.
Sometimes your order is still in transit or it has not been shipped yet. Please track your order with the tracking number that the store sent you in an email. If the order was shipped and the package missed the estimated delivery date please file a claim with us here We’ll do our best to get you answers as quickly as possible!
If your order is stuck in transit, you can contact the carrier. Otherwise, it’s not necessary to contact them.
If you want to cancel your order, please contact the store where you made the order from. We are not able to cancel orders.
You can access your Astrixify refund through PayPal.
To do this, you’ll need to login to your PayPal account and click on the “My Money” tab in the upper right-hand corner of the page. Once there, click on “History” and then scroll down until you see “Refunds”. Click on that link and it will bring up a list of all refunds made to your account. You can then click on the “View Refund” button next to the refund you wish to view.You should now be able to see details about your refund including how much money was refunded as well as what type of product or service it was related to.
Unfortunately we do not refund customers for shipping charges.
We're here to help you get your orders from point A to point B in one piece.
Order insurance is a must-have for any business that ships products. Astrixify provides an extra layer of protection for your orders during shipping.
From the moment your package leaves the merchant until it reaches your door, it is protected against loss, damage, or theft.
When something happens to your order in transit, we'll help compensate you for repair or replacement costs.
We're sorry to hear that only part of your order was shipped.
Please contact the store where you placed your order for assistance regarding missing items.
We are sorry to hear your order has not yet been delivered.
Please contact the store where you made your purchase and ask why the order has not been shipped.
Astrixify protection begins only after the order has officially shipped.
If your package has not arrived within 2 days of the estimated delivery date, please submit a claim.
We'll investigate what happened and work toward a resolution.
Unless there is video evidence of theft, it can be difficult to determine whether a package was lost or stolen.
Police reports can be filed online, over the phone, or in person depending on your local police department.
Contact your local non-emergency police number and provide details regarding the incident.
If asked about insurance coverage, you may inform them that your shipment is protected through Astrixify.
Astrixify covers products that are physically damaged during shipping and transit.
Supporting evidence such as photos may be required when submitting a claim.
We understand that filing a claim can be stressful.
Most claims are reviewed and resolved within 1–2 business days after all required information has been submitted.
We are sorry to hear that.
Please reach out to our support team and we'll be happy to assist you regarding your coverage concerns.
To protect our merchants and customers from fraudulent activity, certain claims may be flagged or denied if multiple claims are submitted within a short period of time.
Once a threshold has been reached, a three-month waiting period may begin from the date of the last approved claim.
After this period, claims can once again be submitted with the same merchant.
Continued suspicious claim activity may result in permanent suspension of Astrixify coverage.